Good questions.
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Everything you need to get started with your account, file requests and workshop equipment.
10 answers
How do I create an ECU STORM account?
Select Create account, enter your full name, phone number and email, then confirm the link sent to your mailbox. Open the link in the same browser where you requested it. No password is required.
What should I upload with a file order?
Upload the untouched original read whenever available, and include vehicle details, ECU identification, reading tool and a clear description of the work. Diagnostic reports and label photographs can help the technical review.
Which file formats can I submit?
The portal accepts BIN, ORI, ZIP, PDF, TXT, JPG and PNG files up to 25 MB. Keep a safe copy of the original file before uploading.
How do I know if my vehicle or ECU is compatible?
Use the compatibility request page to send your vehicle, engine, control-unit and reading-tool details. The technical team reviews the exact application before confirming work. A vehicle category alone does not confirm support.
Is the displayed price the final price?
Published prices describe the listed service or plan. Exact eligibility and any special-application pricing are confirmed before processing. New, locked or specialist ECUs can require an individual quote.
Where can I follow my order?
Sign in and open My orders. Each case has its own status, files and conversation, so the information stays with the order.
How do I download the equipment catalogue?
Open Downloads and select Download PDF catalogue. If your browser opens the PDF instead, use its download or save button. The current catalogue is in English.
Can you help me choose a diagnostic or programming tool?
Yes. Send your workshop’s vehicle mix, the jobs you need to perform and any tools you already use. Coverage, cables, licences and configuration should be confirmed before purchase.
When will my file be ready?
Delivery depends on the application and the technical review. Confirm timing with the team for the specific case; the website does not promise a fixed turnaround for every file.
My sign-in link expired. What should I do?
Return to Sign in and request a fresh link. Links expire after 15 minutes and can be used once. Open the newest link in the same browser where you requested it.